This Privacy Policy explains how HENGCHENG LLC ("Hengcheng", "we", "us") collects, uses and protects information when you visit hengcheng.us, purchase from our online stores, or contact us. Our software products Voicefall (voicefall.com) and VMLogin (vmlogin.us) are governed by their own privacy policies published on those sites.

1. Information we collect

• Information you provide: name, email address, shipping and billing address, phone number, and the contents of messages you send us.
• Order information: products purchased, order value, and payment status. Payment card details are processed by our payment providers and are never stored on our servers.
• Automatically collected information: IP address, browser type, device information, pages viewed and referring URLs, collected through server logs and cookies.

2. How we use information

• To process and deliver orders and provide customer support.
• To respond to inquiries from customers, suppliers and partners.
• To operate, secure and improve our website and services.
• To send order updates and, with your consent, marketing communications you can opt out of at any time.
• To comply with legal obligations, including tax and accounting requirements.

3. Cookies

We use essential cookies required for the site to function and analytics cookies to understand how visitors use the site. You can control cookies through your browser settings; disabling essential cookies may affect site functionality.

4. Sharing of information

We do not sell your personal information. We share information only with service providers who help us operate our business (payment processors, shipping carriers, hosting and email providers, analytics services), with professional advisers, and where required by law or to protect our rights.

5. Data retention

We keep personal information for as long as needed to fulfil the purposes above, including to satisfy legal, accounting and reporting requirements. Order records are generally retained for seven years.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, to object to processing, and to data portability. California residents have additional rights under the CCPA/CPRA, including the right to know what personal information we collect and the right not to be discriminated against for exercising these rights. To exercise any right, contact us at [email protected].

7. International transfers

We are based in the United States. If you access our services from outside the US, your information will be transferred to and processed in the US.

8. Children

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

9. Changes

We may update this policy from time to time. The "last updated" date above shows when it was last revised.

10. Contact

HENGCHENG LLC, 530 Technology Drive, Suite 100, Irvine, CA 92618, United States
Email: [email protected]